Troubleshooting

What is this error? "0033"
Error code 0033 is associated with the TV service provider account, and often relates to a billing issue (such as an expired credit card). Please conta...
Wed, 28 Feb, 2024 at 3:58 PM
What is this error? "Needs to re-authenticate"
For errors mentioning that you need to "re-authenticate" you can usually resolve the issue by following the steps below.  If You Are Watchin...
Wed, 28 Feb, 2024 at 3:58 PM
When I watch full episodes, the video player displays a blank screen and no video controls. What should I do?
If you are having difficulty accessing the video player, please check if you are using ad-blocking software. If so, please disable it while watching fu...
Wed, 28 Feb, 2024 at 4:01 PM
Why am I hearing Spanish or another language when I expected English?
If you are hearing an audio track that was originally English but has been dubbed over in Spanish (or another language), then this is very likely because yo...
Wed, 28 Feb, 2024 at 4:02 PM
What is this error? "Invalid Adobe Pass Token"
This and similar errors can usually be resolved with a “hard refresh” of your web browser. Please follow the steps below: Have wetv.com open Find the R...
Wed, 28 Feb, 2024 at 4:03 PM
What is this error? "Something didn't work quite right... ELI-9000"
This error traces back to your TV provider. If you get your TV and internet service from the same company, sometimes resetting your modem will resolve thi...
Wed, 28 Feb, 2024 at 4:03 PM
I signed in with my TV provider but it says I am not authorized to view this content
Please reach out to your TV service provider and request that they confirm:  You have WEtv in your cable package You have TVE (TV-everywhere) enabled on ...
Wed, 28 Feb, 2024 at 4:04 PM